FRESNO, California - A major headache at California Department of Motor Vehicles Thursday morning after a system outage took down 68 DMV branches' networks. All three branches in the Fresno and Clovis area were impacted. While systems were back in order within a few hours, a local lawmaker is saying enough is enough.
In an emailed statement, DMV spokeswoman Jessica Gonzalez said the outage was caused by a router issue.
Thinking they'd beat the rush, Joseph Velasquez and his wife got up early to renew his car's tags, getting to the North Fresno DMV branch around 7:45 a.m. Things went well until the system went down.
"I could've been in and out, but because the system went down it affected that little kiosk as well, so that kind of just didn't help my cases," he said. "I needed to get [my car's tags] taken care of today, so me and the wife said, you know what, we'll go ahead and rough it out."
For the next couple of hours, many customers were turned away at DMV branches, since the outage prevented any kind of transaction to be made. Any DMV business could still be done online on the website, though, as well as self-service terminals.
Assemblyman Jim Patterson, R-Fresno, has long been fighting for an audit of the agency, particularly for its wait times. He said Thursday's outage is even more proof one deserves to be done.
"I'm going to continue to be a thorn in their flesh until they get it right, they fix it, and these wait times are eliminated," Patterson said.
By around 11 a.m., all branches were up and running again. Velasquez did end up getting his tags renewed, after waiting around three hours at the DMV.
"It turned out to work out in our favor. I'm pretty happy for that," he said.
For those that had appointments scheduled for Thursday, they had the option to reschedule for Saturday.
Thursday's outage comes on the heels of the agency admitting thousands more were mistakenly registered to vote in the state's new motor voter program.