Residents of a Visalia neighborhood were forced to drive each day to the nearest U.S. Post Office, just to pick up their mail.
In early May, crooks broke into their community mail box, broke off the locks, and left it unusable.
But when the residents tried to get an answer from postal workers, they said they were given the run around.
So they emailed CBS47 Investigative Reporter Erik Rosales to get some help.
After CBS47 emailed the U.S. Postal Service, workers fixed the mailbox within a day or two.
Residents like, Jack Lowery said he couldn’t believe it. He says, “We call them. We ask them every day, we go to check our mail at the post office, and they kept telling us they had no idea when they will repair it.”
Just walking out to the mailbox is a hardship for Lowery because he is disabled.
Many in the community are disabled, and some don’t have cars. So they have top take the bus to pick up the mail every day.
Lowery said weeks ago, he was told a repair crew out of Bakersfield was going to fix the mailbox. But he says they never showed up.
Lowery is now bedridden due to a back injury.
He said in a video sent to CBS47, “All the neighbors on the cul-de-sac on my side of the street said be sure and thank you. They are really, really impressed with 47 On Your Side. Erik Rosales is the man to get things done.”
The U.S. Postal Service sent CBS47 a message stating, “We apologize for the delay in getting the centralized box unit replaced and that we weren’t able to provide residents with better information.”
CBS47 would like to thank the postal service for working so fast, after we notified them of the issue.
If you have an issue that you’d like CBS47 Investigative Reporter Erik Rosales to look into, send him an email at ErikRosales@CBSFresno.com